Refund & Cancellation Policy | Import-Export Business in India

Last Updated: September 12, 2026

1. Overview

Thank you for purchasing “Import-Export Business in India: A Beginner’s Roadmap.”

This Refund & Cancellation Policy explains the circumstances under which refunds may or may not be provided for our digital eBook and other digital products.

2. Digital Product Policy

Important: Our eBook is a digital product. Because digital products can be accessed, downloaded or copied immediately after purchase, purchases are generally non-refundable once the digital product has been successfully delivered or access has been provided.

By completing your purchase, you acknowledge and agree to this digital-product refund policy.

3. When a Refund May Be Considered

Although purchases are generally non-refundable, we may consider a refund in the following genuine circumstances:

Payment was successfully deducted but the eBook was not delivered.
You were charged more than once for the same order due to a technical or payment-processing error.
A technical issue on our side prevents you from accessing the purchased digital product and we are unable to resolve the issue within a reasonable period.
A transaction was processed incorrectly due to an error attributable to us.

4. Non-Refundable Situations

Refunds will generally not be provided in the following circumstances:

You purchased the eBook by mistake or changed your mind.
You have already downloaded or accessed the eBook.
You do not find the content suitable for your individual business goals or expectations.
You expected guaranteed business profits, customers, employment or financial results.
You purchased the product but did not read or use it.
You no longer require the product after purchase.
You experienced results different from your expectations after applying information from the eBook.

5. Duplicate Payments

If you believe that you have accidentally made multiple payments for the same product, please contact us as soon as possible.

After verifying the transaction records, an eligible duplicate payment may be refunded to the original payment method.

6. Payment Deducted but Product Not Received

If your payment has been successfully deducted but you have not received the eBook, please contact us with your transaction details.

We will first attempt to verify the payment and deliver the product to you.

Please do not make another payment if the amount has already been deducted from your account. Contact us first so that we can check the transaction.

7. Refund Request Procedure

To request a refund for an eligible issue, contact us using the email address provided below.

Your request should include:

Name used during purchase
Email address used during purchase
Order or transaction reference number
Date of payment
Description of the issue

For security reasons, please do not send your complete credit/debit card number, CVV, password, OTP or other confidential payment credentials.

8. Refund Review

Each refund request will be reviewed based on the transaction information and circumstances of the request.

We may request additional information necessary to verify the transaction and determine whether the request qualifies under this policy.

9. Approved Refunds

If a refund is approved, the refund will generally be processed to the original payment method used for the transaction, subject to the policies and processing timelines of the applicable payment gateway or financial institution.

The time taken for the refunded amount to appear in your bank account or payment account may vary depending on the payment provider and banking institution.

10. Cancellation of Orders

Because our product is delivered digitally, an order generally cannot be cancelled once payment has been successfully completed and digital access or delivery has been initiated.

If you experience a payment or delivery problem, please contact us immediately so that we can investigate the issue.

11. Chargebacks and Payment Disputes

If you have an issue with a transaction, we encourage you to contact us before initiating a payment dispute or chargeback.

We will make reasonable efforts to investigate legitimate transaction or delivery problems and provide an appropriate resolution where applicable.

12. Product Quality and Business Expectations

The eBook is an educational resource intended to provide general information about import-export business in India.

We do not guarantee any specific business income, profit, customers, export orders, import orders, government approval, employment opportunity or other financial result.

Therefore, dissatisfaction based solely on personal business expectations or results does not normally qualify for a refund.

13. Changes to This Policy

We reserve the right to update or modify this Refund & Cancellation Policy from time to time.

Any updated version will be published on this page with a revised “Last Updated” date.

14. Contact Us

If you have a question regarding a payment, delivery problem or refund request, please contact us.

Email :support@webcommex.in

Website: www.webcommex.in

15. Acceptance of This Policy

By purchasing our digital eBook, you acknowledge that you have read and understood this Refund & Cancellation Policy and agree to its terms.